Heinemann : Optimisation of internal returns process with SAP Retail

Starting point

  • Building a system-wide rescission of goods (returns) via a central dispatching centre
  • Traceability of returns from a SAP Retail system through selected non-SAP systems
  • Traceability of all values ​​from returns in financial accounting


  • Mapping of the distribution centre for the internal returns process as an external supplier
  • Definition of a system-wide unique key for tracing
  • Feedback of imbalances as differential orders on SAP Retail and automatic posting of value differences on the location cost centre


  • The returns process is tracked across all systems and detectable.
  • Differences in quantity can now be reported by stock and value differences by plant