ABB: Service process optimisation with SAP CS

Starting point

  • Improvement of structuring service products
  • Simplification of order creation by using configurable service products in the SAP standard (SAP CS)
  • Optimisation of service execution


  • Introduction of a service product configurator in SAP CS
  • Automatic transfer of configured processes, instructions and components into the service order
  • Flexible addition of further operations and components to the configured service product
  • Relocation of the configuration logic in the master data
  • Centralised master data maintenance with service product changes


  • Reducing efforts for offer, order and invoice creation by 40%
  • Significant increase in transparency in terms of prices, services and dates
  • Sustainable improvement of master data quality