Personalized service experience
Provide your customers with a personalized service experience while reducing wait time with automated responses via email or other channels.
Improved quality in customer interaction and employee productivity
The Service Cloud offers your employees a perfect working environment with all relevant data, an extensive knowledge database and other tools to increase effectiveness.
The trend towards self-service is more topical than ever. So offer your customers a self-service toolbox with communities to further increase customer satisfaction.
Quickly and conveniently from the request to the solution
With Salesforce Service Cloud, you manage all service requests from customers, distributors, and service partners across all channels. Be it through incoming telephone calls, e-mails, inquiries from the web page or self-services for the end customers. All fully integrated on the Salesforce platform.
With the Service Cloud to the best possible support for your customers
Integratability into your business processes
Intelligent management of all service requests across all channels
Optimal Complaint Management
If there are complaints after all, a categorized case can simply be created to check the customer claim
Simple work order creation
With consideration of the SLAs, a work order can be created and scheduled.
Ideal service in the field
Access to all relevant data for your field service operations at any time – also mobi
Effective spare parts management
Real-time overview of parts availability and on-time returns management
Conclusion and analysis to the point
At the end of an order, you have all data at a glance with reports: From time and material consumption to the invoice
Realignment of our existing IT infrastructure helped us to increase our sales transparency and supported us to never lose track of our customers. Entero´s expertise for processes and IT helped us to use the full potential of Salesforce.
With the help of entero, we have succeeded in building a Salesforce solution that makes sales more successful and improves collaboration across departmental boundaries. This will allow us all to focus even better on the needs of our customers.
Our services – your advantages
- Fast and targeted forwarding of service requests to the right knowledge carriers
- Full transparency about the status of service requests for all process participants
- The service history at the customer and the installed base is visible to all
- Optimal SLA management according to the contractual conditions and the importance of the service case
- Integrated planning and control of service technician assignments
- Simple and secure connection of customers and service partners for self-services
- Connection of IoT solutions for preventive maintenance
Are you looking for a system to automate your customer service that is optimally tailored to your needs? Together with entero, you are in a position to optimally map your business processes across systems – even with the integration of cloud architectures.
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