All services and solutions
for your success at a glance

Digitalization of customer-oriented processes and controlling

Industry-specific expertise and many years of project experience make us the ideal digitization partner for you. We are happy to provide advice and support with particular expertise in the manufacturing industry and B2B service companies such as management consultancies, IT providers and HR service providers with the services and solutions outlined below as well as overarching services such as analytics, integration and support:

MAIA methodology for the deployment of AI solutions

Artificial intelligence with method

  • MAIA methodology assists in identifying, evaluating, and prioritizing potential AI use cases
  • Tested procedure based on a fixed criteria catalog
  • Identified AI Use Cases
  • Qualitative and monetary evaluation
  • Defined AI roadmap
  • Process and potential analysis
  • Seamless integration into the process and system landscape

Salesforce Sales Cloud

Salesforce Sales Cloud

  • Effective and efficient sales processes, lead generation and contact management
  • Salesforce as a single point of truth
  • Clear UI and intuitive use
  • Intelligent dovetailing of the quotation process
  • Additional modules such as sales target agreements possible
  • Efficient preparation and follow-up of visits
  • Seamless integration with ERP systems

Process automation with Kantata/Kimble

Process automation with Kantata/Kimble

  • The solution for all processes of consulting and IT service companies
  • Fully integrated with Salesforce’s Sales Cloud
  • Accurate forecasts in real time
  • Early resource planning
  • Creation of projects based on the offered services
  • From customer service to project management and time recording

Salesforce Service Cloud

Salesforce Service Cloud

  • Leading platform for customer service
  • Mapping of all service processes with Salesforce as single point of truth
  • Reduced waiting times, optimized support process and 360° view of all important customer data
  • Personalized service experience for customers
  • Offer self-service communities
  • All data at a glance with reports: From time and material consumption to the invoice
  • Faster and more productive work in the company

Salesforce Field Service

Salesforce Field Service

  • Networking of service employees with Field Service Lightning
  • Smarter, more efficient on-site customer service
  • Mobile solution for optimized deployment planning
  • Always have access to deployment plans, parts carried in the response vehicle, knowledge articles, SLA specifications, and complete customer procedures
  • Real-time overview for managers and dispatchers to make better decisions
  • Salesforce as a single point of truth

Process automation with Certinia

Process automation with Certinia (formerly FinancialForce PSA)

  • Salesforce-based PSA solution
  • Integrated solution between service and sales as well as employee and project
  • Management of multiple service-based billing models
  • One database, automated processes, comprehensive forecasting tools
  • Comprehensive service reporting – powered by Tableau
  • Integrated CPQ: Automation of the entire costing process from quotation to billing and resource planning
  • Shared project information and status updates across all partners and customers and in every device

Salesforce Manufacturing Cloud

Salesforce Manufacturing Cloud

  • The industry solution for the manufacturing industry based on Salesforce
  • Unified view of rapidly changing customer needs along the entire value chain
  • Transparency and predictability of results through networking of sales and production, of CRM and ERP
  • Products, prices and quantity planning in one system
  • Support of strategic planning in manufacturing companies, e.g. by mapping framework agreements and account-based forecasts

Order Management with Salesforce CPQ

Order Management with Salesforce CPQ

  • Automated pricing and quotation
  • Full integration with Salesforce as a single point of truth
  • All documents in one place – from the offer to the conclusion with digital signing of the contract.
  • Detailed analytics of the sales cycle
  • Offer management is the interface to the customer – with our solution approach you receive an orderly image to the outside world

Data visualization with Tableau

Data visualization with Tableau

  • Leading self-service reporting solution from the Salesforce universe
  • Understand, combine and visualize data
  • Establishment of a holistic and company-wide BI platform
  • Connect data from different systems with Tableau-Prep building blocks
  • Integration with all commercially available databases possible

Rootstock Cloud ERP

Rootstock Cloud ERP

  • Cloud ERP on the Salesforce platform
  • Integration of engineering, trading, operations, procurement, materials and planning
  • Optimally suited for the manufacturing industry
  • Mapping of the process chain on a Salesforce-based system landscape: Engineer-to-order, configure-to-order, make-to-order and make-to-stock.
  • Flexible due to the modular design
  • 360° view of all business-relevant data

Salesforce Marketing Cloud

Salesforce Marketing Cloud

  • Leading global marketing platform with many stand-alone solutions based on Salesforce
  • Plan marketing campaigns across all channels: website, landing pages, email, social media, and more
  • Get to know their customers better with the help of data analytics and personalize campaigns thanks to AI support
  • Create customer journeys seamlessly across all channels and domains
  • Marketing in medium-sized businesses: faster, more effective and more measurable
  • A system for marketing, sales and service for orchestrated and cross-channel customer communication

CRM and Applicant Tracking with Mysolution

CRM and Applicant Tracking with mySolution

  • The Applicant Tracking and CRM System for Recruitment and Freelancing
  • Recruiting via browser plugin directly in LinkedIn possible
  • Mapping of workflows with freelancers
  • Supports semantic search for hard and soft skills
  • Automatic invoice and contract creation

Further information, references or contact to the expert

Salesforce Marketing Cloud B2B (Pardot)

Salesforce Marketing Cloud B2B (Pardot)

  • Marketing Automation and Lead Generation in B2B – Integrated with Salesforce
  • Full control over all campaigns through clear dashboards
  • Comprehensive customer journeys with landing pages, forms, registrations or personalized email campaigns
  • Nurturing and tracking with many features
  • Pardot bridges the gap between marketing and sales and drives collaboration and revenue through real-time process automation

Further information, references or contact to the expert

Bullhorn Workforce Management

Bullhorn Workforce Management

  • Bullhorn as a Salesforce-based workforce management system
  • Simple and fast shift planning
  • Time recording and billing
  • Consideration of legal guidelines in personnel deployment planning
  • Self-service matching of employees and shifts
  • Increased productivity through reduction of absenteeism
  • Complete integration with Salesforce

JustOn Invoicing

JustOn Invoicing

  • Automated financial processes in Salesforce CRM
  • Mapping of even complex pricing models
  • Efficient invoice and accounts receivable management
  • Standardized connection to bank accounts or DATEV possible
  • Everything tax compliant and in your design
  • Real-time reporting on your financials and KPIs such as revenue, cash flow, and customer turnover.
  • Also suitable for international customers

Sustainability controlling with Net Zero Cloud

Sustainability controlling with Net Zero Cloud

  • Easily track, analyze, and report on environmental data
  • Standalone solution from the Salesforce universe
  • Converts data into emissions estimates, enabling targets to be defined and tracked
  • Tracks own sustainability commitments and emissions also those of suppliers
  • Use of reference data sets from environmental protection organizations, the Intergovernmental Panel on Climate Change (IPCC), and other organizations.
  • Linking with ready-made CRM Analytics dashboards possible

CRM & ATS for startups and medium-sized businesses

CRM & ATS for startups and medium-sized businesses

  • Integrated staffing solution in Salesforce
  • Recruiting and customer relationship management in one solution
  • Clear mobile app included
  • Mapping of various recruiting processes and workflows
  • Active management of your talent or applicant pools
  • Optimal for small to medium-sized staffing companies and HR departments

entero Supplier Risk Management (eSRM)

entero Supplier Risk Management (eSRM)

  • Holistic management and control of supplier default risks
  • Automated processes to reduce manual intervention
  • Identification of the most revenue-critical suppliers by linking the purchasing and sales worlds
  • High transparency and governance up to EBIT
  • Integration into the existing system landscape
  • Regular reassessment of supplier risks oriented to ISO31000
  • Tailored to your compliance guidelines with support for supply chain law compliance

Further information, references or contact to the expert

entero Purchasing Controlling

entero Purchasing Controlling

  • Holistic processes in purchasing controlling are initiated, controlled and supported
  • Determination and further development of the EKC maturity level
  • Tool-independent integrations into the existing system landscape
  • The right elements for a custom-fit purchasing concept – from the definition of specific requirements to implementation and continuous support as well as further development of systems and processes

Further information, references or contact to the expert

SAP Business Warehouse (BW)

SAP Business Warehouse (BW)

  • SAP BW as a leading tool for data consolidation from various sources
  • Robust enterprise reporting through the use of a single point of truth
  • Maintenance-friendly solution through the use of standardized building blocks and ETL processes
  • Even more flexibility and performance through the addition of the HANA platform
  • Take advantage of both worlds with hybrid BW/HANA modeling

Data Warehousing with SAP HANA

Data Warehousing with SAP HANA

  • Data Warehousing on HANA as a stable SAP ERP solution for your reporting
  • Particularly suitable for medium-sized companies with limited resources
  • Robust system landscape thanks to workload-class management
  • In combination with Tableau and PowerBI high performance and still comparatively inexpensive

SAP Analytics Cloud (SAC)

SAP Analytics Cloud (SAC)

  • Cloud-based SaaS solution for analysis, planning and forecasting
  • Connection of SAP and non-SAP data sources
  • Increase integrity, transparency and governance
  • Establishment of self-service concepts
  • Hybrid analysis and planning scenarios in real time – supported by machine learning
  • Drive better data-driven decisions through better flexibility, self-service and collaboration

Microsoft PowerBI

Microsoft PowerBI

  • Individualized reporting with the BI market leader
  • Simple way to represent (BI) requirements
  • Realization of industry-specific KPIs through to company-wide governance concepts
  • Integration between PowerBI, SAP ERP and Salesforce
  • Best practices in data integration, modeling, and dashboards through 15 years of analytics experience

Artificial Intelligence (AI) in Analytics

Artificial Intelligence (AI) in Analytics

  • Tested application scenarios in the analytics environment
  • Connection between science and industry know-how
  • Ideal preparation of the existing system architecture for AI deployment
  • Selection and solution design of the machine learning models up to the implementation of the solution in your processes

Process and system integration

Process and system integration

  • Integration of Salesforce systems with grown ERP systems
  • Cross-system mapping of business processes
  • Clean interface management
  • All your relevant data and information integrated – whether in batch mode, event-driven in real time or using on-demand queries
  • Scalable, easy to maintain and with predictable costs
  • entero Integration Framework (eIF) as an accelerator and to reduce complexity

Salesforce Support Services

Salesforce Support Services

  • Full service for all support and development requests for your Salesforce applications
  • Support and further development of your internal Salesforce administrators
  • Suggestions for improving/expanding your processes and support for implementation
  • Simple reporting of problems via ticket portal, mail or telephone
  • No call center, but single point of contact for all support issues

Why entero?

  • Over 50 professionals for Your Digital Future
  • Consulting, implementation, integrationand support from one single source
  • Salesforce partner since 2012 – more than 100 successful projects
  • Many Awards for best consultancy
  • We do what we say – we deliver

Together with entero, you are able to optimally map your business processes across systems. Interested?

Your contact
Christian Behr
+49 160 97748-616
christian.behr@entero.de